If you, or someone you’re supporting, has recently been diagnosed then book a video call with one of our specialist nurses and they can provide you with support and guidance. Through this new service, they can help you understand what is happening, you can ask any questions you have and they can help guide you through the next steps. If you would like, you can invite your loved ones along to the call too. It is your choice what we prioritise in the video call, but here are some suggestions:
In the meantime, if you wish to speak to us sooner, please feel free to call our Support Line number – 0808 801 0707. This service is open from 9am to 4pm Monday, Tuesday, Thursday and Friday, and 10am – 4pm on Wednesdays.
The Newly Diagnosed Call is aimed at those affected by a diagnosis within the last three months.
Anyone joining the call must be over the age of 18.
If it has been longer since your diagnosis, please remember our specialist nurses are here to support everyone and you can phone or email our Support Line.
This is a pilot service so we are only offering a few slots at the moment to make sure we are able to support everyone who uses this service. We hope to increase the number of available slots soon so more times will be available for booking.
We understand how overwhelming the diagnosis might feel right now. You don’t need to face this alone. The call will provide the time and space for us to offer you support and guidance.
It is your choice what we prioritise in the call but here are some suggestions:
We are not able to see your medical records or intervene with your healthcare (e.g. we cannot chase for scan results) however we can provide you with the tools and knowledge to help you access the support you need.
When you are completing the booking form we will ask you if you would like a video call or a phone call.
If you opt for a video call then it will take place on Microsoft Teams. You do not need to turn your camera on if you would prefer not to. To join the call:
If you opt for a phone call, please ignore the email with the Microsoft Teams link. We will email you separately with instructions explaining how to join the phone call.
We are able to speak with you and a support person, if you have one, to help you during the call. Alternatively, we can consider other ways to support you e.g. by email or through accessing other services.
We will keep your personal details, along with a very brief summary of the discussion we have had with you, on our secure database. This record is confidential and only the team involved in supporting you will be able access it. A record will only be kept if we have your consent – if you would prefer to stay anonymous that is fine too.
We do not charge for the call.
This call offers support to those navigating the UK healthcare system and provides support with planning next steps based on services within the UK. This means this service isn’t suitable for those living outside of the UK but please see our other support services.
Your feedback is important to us and helps us to give the best support we can. We will email you a feedback survey after the call.
Alternatively, if you’d like to contact us then please email nurse@pancreaticcancer.org.uk.
Over the last year, we have been speaking to the community about the needs of people affected by pancreatic cancer and how we can meet those needs to support even more people.
We heard from many of you that you needed more support early on in your diagnosis to understand what was happening, to ask the questions racing through your mind and to feel guided through what would come next. Therefore, we wanted to create a service that was very clearly aimed at those who were recently diagnosed and could provide the time and space needed to talk all these things through with an expert.
You don’t have to face pancreatic cancer alone. A diagnosis can be a terrible shock, but we are here to help you make sense of it and guide and support you and your family at every step that follows.
Our specialist nurses can answer your questions, recommend practical steps and provide the emotional support you and your loved ones need, when you need it most.
Connect with others currently affected by pancreatic cancer via groups (such as WhatsApp and Facebook groups). We have groups covering Cookery and Recipe Sharing, as well as groups for those Living with pancreatic cancer, Family, Friends and Carers' only and those who are having or have had surgery.